Customer Relationship Manager Job in Silverwater, Sydney NSW - SEEK
About the Company
Gamma Gurus, a Global Medical Solutions Australia company, is a leading provider of specialised medical imaging and radiation therapy equipment and medical supplies to the healthcare sector across Australia and New Zealand. We pride ourselves on delivering high-quality products and exceptional customer service, partnering with world-class manufacturers to enhance patient outcomes and support medical innovation. Our team of dedicated professionals work together to support the critical work of our clients in the medical industry. As we celebrate over a decade of excellence, we are expanding our dynamic team.
Role Overview
Reporting to the Chief Commercial Officer, you will support the Product Team in driving strategic relationships and sales growth.
Build and maintain close commercial relationships with the market through face-to-face and virtual interaction consistently
You will be available to travel at short notice within Australia to visit suppliers, internal teams, and customers.
You may accompany our Product Specialists to national conferences, symposia, educational meetings and special interest group meetings or similar to represent our product portfolios (multiple times per year).
You may accompany our Product Specialists at international conferences to meet suppliers and explore market offerings (multiple times per year).
You may be required to attend national or international supplier training or educational events (ad hoc).
You will support delivery of supplier training and educational content.
Key Responsibilities
Manage and support our Product Teams across portfolios including Diagnostic Imaging, Nuclear Medicine, Radiation Therapy and Pre-clinical Imaging.
Build and maintain strong relationships within our team and our customer base.
Collaborate with the Product Team to create and lead product presentations, demonstrations, and clinical education initiatives
Grow installed base and advise on growth opportunities outside current portfolio
Collaborate with suppliers to stay updated on product advancements and training.
Assist in preparing tenders, proposals, and commercial offers.
Track customer feedback to guide product strategy and marketing efforts.
Provide after-sales support and liaise with service teams to ensure customer confidence.
Essential
Australian citizenship or PR
Degree in medical imaging or biomedical science, or equivalent vocational experience.
Valid passport
Valid driver's licence
Valid Paid WWC certification
Excellent written and verbal communication
Good presentation and professionalism
Office 365 proficiency
Proven ability to work independently
Proven relationship-building skills
Radiography experience
Desirable
Familiarity with regulatory and procurement processes for government (e.g., TGA, HealthShare)
Proven account management or product sales experience in healthcare or MedTech, ideally in Diagnostic Imaging
Strong analytical and planning abilities
What We Offer
Competitive salary + performance-based incentives
Flexible WFH or dedicated office space
Access to leading technologies and global supplier networks
Growth opportunities within a vibrant and supportive team
National and International travel
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Established leader in specialised medical imaging and radiation therapy
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Varied role across multiple portfolios, customers and internal teams
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Supportive team where your work supports better patient outcomes